Testimonials

Otematata Holday Park & Lodge & Lake Waihola Holiday Park.

Dear Brad,

I am writing to express what a pleasure it has been to deal with you and your company through the process of moving to NewBook.  In a short time we have had three property management packages with yours being the third and I have to say it is the most complete and functional piece of software I have come across to date.

Having come from an IT background and being what I guess you could describe me as a power user, I like to get the most out of a software package and really make it work for our businesses.  Running two parks we need to have information at our fingertips and for the software to improve efficiencies.  NewBook does everything we were told it would and more. 

The support, service and flexibility have been second to none and it is great to see a company that values this as much as we do.

I would like to applaud you on developing a package that is so complete and on how you listen to your client’s ideas and feedback.

Please feel free to refer any future prospects to use as a reference point.

- Brent & Kirsty Cowles, Owner
Wirrina Cove Holiday Park

Hi Brad,

Would just love to share the following with you and your team…..

I can’t speak highly enough of Brad Applegate and the team from Newbook. Having had no previous experience in the Tourism industry and having  just bought ‘Wirrina Cove Holiday Park’, a sizeable South Australian Caravan Park with no history supplied nor booking system, we were relieved to find a system that made sense, was easy to use and saved us time by the ‘bucket load’. We looked at and experimented with comparable booking systems and none compared with Newbook’s ease of use, without sacrificing in the complexity of tasks being able to be achieved. Thrown in at the deep end and needing to run a business instantly, meant I didn’t have time for large amounts of training (1 hour in total!). Newbook is totally logical and the few questions I did have were resolved instantly by the support team of Newbook.  Only now, after 5 months of using Newbook am I seeing the added benefits that Newbook has to offer. My accountant loves it. Whilst being user friendly, Newbook can handle tasks beyond our needs and seems to be evolving all the time, based on user feedback. It costs us marginally more than the opposing booking systems per month, but saves us money and a huge amount of time training new staff etc because of its ease of use. Newbook is the way of the future and I....LOVE IT!

- Benjamin Taylor, Owner
Rotorua Holiday Park

Prior to NewBook  I was reluctant to change as we had been using RMS a long time and I had never heard of the "NewBook" we had been using RMS quite a few years, But after a demo I thought "Finally a system that makes sense" and the changeover was so easy it seemed too good to be true, The best bit was it retained all of the historic data from our other system. All of the amazing features we have learnt how to use the system after just two hours of training best decision I have made changing to this PMS system.

Kia Ora My name is Jared Adams the CEO @ the Rotorua TOP 10 Holiday Park, we have been using NewBook almost a month and it is the best PMS I have ever seen or used,  and This Is A REAL Cloud based system that I am able to check from any computer, or and iPad. As long as it has a web browser and Internet. I can connect and that is important to be able to do. The pricing changes are FAR easier, we are now using "Siteminder" with NewBook which was connected with absolute ease All I need to do is update the pricing in NewBook and it does the rest for you.

They connected the online booking engine for my website and it is amazing and upsells for me!! I am so glad there is finally a system that is Easy to use, and helps me make changes far easier; I would not hesitate to recommend this system to other Holiday Park owners. Thank You all the staff at NewBook :) Especially Brad and Brad.

- Jared Adams, CEO
The Gateway Village

We have been using Newbook since November 2012 and right from the start it has been fantastic.

Brad Applegate and the team at NewBook were there through every step of the change over process and only to willing to help.

Everything you need is in the one system which makes the day easier and it is easy to learn. NewBook allows you to get things done fast, without leaving your guests waiting.

Any questions or requirements we have are attended to promptly and the NewBook team will work with you to implement the change and help you through.

We are extremely happy with NewBook and the service they provide.

- Nicole, Park Manager
Astra Apartments

Astra Apartments developed its own web-based enquiry, reservation and invoicing system but found it was restricted by limitations in accessibility, inability to handle multiple accommodation addresses, on-line reservations and no interface to communicate with Channel Managers.

After a thorough sourcing exercise, NewBook was chosen to replace the existing solution as it most closely matched our functionality, security and reliability requirements. Most importantly,

NewBook's staff demonstrated willingness and capability to accommodate Astra's unconventional processes and implement system modifications as required. NewBook's extensive experience of on-line booking channels has also made the transition easier and more worthwhile.

The first of 12 Astra Apartment locations went live in September 2012, with two more adopting the system by end of December 2012. The roll out will continue through 2013, having full confidence in the team at NewBook.

- Tom Jeavons-Fellows, National Operations Director
Portland Bay Holiday Park

We have been using the NewBook reservation system from November 2012 and found it easy to use and learn. The system has good features that are more user friendly such as the search fields and tariff setup. Also the reports are a great tool with good, accurate data and statistical graphs to better indicate how your business is performing.

The support team are always available for queries and assistance. They are able to show you online at your computer screen exactly the issue and how to resolve the problem, we have always been able to receive support when required.

We recently had a week where the districts internet ADSL service was not working, but were still able to operate as Newbook have a wireless network backup just for these situations.

Overall we are extremely happy with the system and also with the support from Brad Applegate and the team.

- Antonella & Bruce Webbstock, Park Managers
Bass Hill Tourist & Residential Village

It has now been over a year for us on NewBook and it has been a pleasant experience. The staff at NewBook are only too willing to help.

We have seen and experienced many changes that keep enhancing this program, the team is also encouraging to experiment and push NewBook to its limits to find its full capabilities. NewBook is easy to learn which makes training staff a breeze.

Brad has taken us down the path of online bookings embedded directly within our website and alongside third party sites we have experienced a significant increase in our bookings.

Any requirement I have put to NewBook has either been implemented or they have suggested an improvement on our request. They really work with you to achieve your desired goal.

- Tina Webb, Park Manager
Nepean Shores Resort

NewBook is a very friendly reservations system. When learning the system, we had great support from all the team at NewBook and found it very easy to use and pick up.

When making a booking, it is very quick and all the information you need is on the one page. You do not have to click back fourth between screens to check availability.
 
To check someone in and out is also easy and you do not have to make the guest wait. When checking someone in, NewBook automatically creates the tariff and works out for you how much money the guest owes, which again makes life easier.
 
With any new procedures or forms you may like to implement into NewBook, all the staff are willing and try to work out the best way to suit your company. Online bookings / third party websites are now a breeze as you are not having to go onto each individual website to update tariffs or deals - this can all be done through NewBook, which then automatically sends out to all third party websites.
 
Brad Applegate from NewBook set up all third party websites for our park with little help from us. Due to the exposure and help with online setup, the bookings have been flooding into our park. All NewBook staff are extremely friendly and very helpful with all enquiries and questions we may have.
- Sky Knight, Park Manager
Gateway Lifestyle Residential Parks

We were the first chain holiday & residential parks company to sign up to NewBook. The system meets our needs on a per property level and on a national level. We are able to login into NewBook from anywhere and switch between properties at the click of a button. This is the system to use if you want the best for your business.

We are always expanding our operations and buying new parks. NewBook are able to accommodate the needs of every property we bring on-board.

They have increased our properties online bookings through their fully integrated Booking Engine. We are now taking bookings 6 months in advance and can push out our rates and availability to dozens of booking sites.

NewBook Property Management System is the best and we feel they will always be the best - they are always coming up with new and exciting features to make running our parks easier and more profitable.

- Ringo, General Manager
Park Lane Holiday Parks

To whom it concerns,

We have been using NewBook since February 2012 and are the 1st Holiday Parks (3) to have converted to the Reservation System.

The Team at NewBook have been fantastic in their support and understanding of our business requirements and needs. They have been there at every step to not only make the transition easy, but to add value to our business, something that we just don’t see from our existing partners (to our business). NewBook go the extra step!

It has many features that are brilliant, with many more to be released that will add value to the selling process, particularly around upselling and cross selling.

I would personally recommend the use of the software as it is revolutionary and will change the reservation world as we know it. It makes it easy for my staff to learn, understand and make intuitive decisions, which all other software that we have used or reviewed simply does not do.

NewBook Cloud based software is great, the service is great and the people are great. What more could you ask for! Ah, I knew there was something else – it looks so cool! (The Chart, Map Booking Functions, Groups, Scheduled Reports…. the list goes on)

- John Mackenzie, General Manager
Waikanae Beach Holiday Park

Brad and the team at NewBook,  thank you for the support during our transition to the NewBook system.  We are very pleased with the product and technical ability of your team.  I would recommend NewBook to anyone looking for a modern and progressive property management system.

- Matthew Moore, Park Manager
Lake Taupo Holiday Resort

We have owned and operated our Resort for over 18 years and in that time have used two PMS systems Canadian based SQL system Roz for 14 years and Opera for one year.

Since installing the Newbook PMS system in late April 2013 we have been extremely satisfied with the simplicity of the system and the information that is presented in such a way as either a dashboard or the ease of producing a report that is both accurate and meaningful.

The way in which the tariff interface is set up, makes it the best system we have used hands down.

The dynamic pricing integration, the ease of setting up one off tariffs, hot/cool deals etc, and the way it interacts with siteminder and subsequently third party sites is a breeze. We have noticed another lift in online sales since leaving Opera.

The support we have received from the sales team initially in setup was second to none; nothing was or is still too much trouble.

When dealing with the support team they are both professional and personable and solve the problem either immediately or very quickly following your call.

We are constantly seeing new developments. The features request page is instrumental, in that the users not only help think of and decide on great features but vote on the best features to be developed.

This would be the best PMS system either as owners or our reception staff have had the pleasure of working with.

I would highly recommend this system to any potential tourism operator as their PMS system.

- Lloyd and Trish Lusty, Owners
Austin Tourist Park

This system is fantastic! The training was exceptional. We were given phone training and then we had the opportunity to work offline with the System for a period of time before a Newbook trainer visited us for three days.

During the three days we were given more training and adjustments were made to the system to suit our individual requirements. The data was uploaded overnight and we never lost any data from our old system. The trainer then spent another day helping us with the live system and fixing any little problems. It was so easy for our staff to learn – even our 13 year old granddaughter can use it!

The system is so user friendly with so many options. The easy to change prices and group bookings are the two biggest improvements for us. Everything is so much easier.

Whenever there is a problem a phone call gets almost instant help.

They show you online at your computer screen exactly what the problem and how to solve it. The Newbook team are always willing to listen to requests and suggestions and try to give you a system that is tailored specifically to your Park.

Finally the caravan park industry has a system that is built by an insider that has industry knowledge and can relate to all our needs!

- Christine Edwards, Owner & Manager
Landsborough Pines Caravan Park

Dear Brad,

Just wanted to email you to let you know the staff at Xtreme and Newbook have provided us with exceptional service. It all started with an email enquiry regarding a wireless hotspot and Dean happened to ask which booking system we are using. I was in the process of looking into a new system, as we are using pen and paper. Dean told me about Newbook and Brad contacted me. All the staff at Newbook have been absolutely amazing. Brad, Katie and all the guys in the support team have been so helpful and prompt when I have needed assistance. We have our website hosted with Xtreme and Dean has set up new connections and Stuart has walked me through installing all of our new equipment. I emailed Stuart yesterday regarding an issue with Wireless that we had, he came up with a solution, a configured new EnGenuis arrived on my doorstep this morning and was all in and working within 24 hours! Just thought you might like to know how fantastic all of your staff have been. I couldn’t fault any of them.

- Natisha Smith, Manager

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