We have owned and operated our Resort for over 18 years and in that time have used two PMS systems Canadian based SQL system Roz for 14 years and Opera for one year.
Since installing the Newbook PMS system in late April 2013 we have been extremely satisfied with the simplicity of the system and the information that is presented in such a way as either a dashboard or the ease of producing a report that is both accurate and meaningful.
The way in which the tariff interface is set up, makes it the best system we have used hands down.
The dynamic pricing integration, the ease of setting up one off tariffs, hot/cool deals etc, and the way it interacts with siteminder and subsequently third party sites is a breeze. We have noticed another lift in online sales since leaving Opera.
The support we have received from the sales team initially in setup was second to none; nothing was or is still too much trouble.
When dealing with the support team they are both professional and personable and solve the problem either immediately or very quickly following your call.
We are constantly seeing new developments. The features request page is instrumental, in that the users not only help think of and decide on great features but vote on the best features to be developed.
This would be the best PMS system either as owners or our reception staff have had the pleasure of working with.
I would highly recommend this system to any potential tourism operator as their PMS system.